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In many places around the world very analogue tools have been used in the early days of the crisis. People have had to sign into books to register, tape has been put on floors to indicate the needed distancing, forms have been generated to apply for services and support. While this might have been ok for the first days of the crisis, it will not work in the long run - and we will be running a Juggling Marathon.
Digital tools do not only allow you to manage your own business better, they can also support the healthcare for your employees and/or your customers. They could also allow you to restart and partially reinvent your business model to adjust to this new normal.
Thinking in these three categories, here are a few ideas:
To put some further thoughts behind some of these ideas:
- Digital queuing could be great to make shopping or waiting in security lines at airport as well as waiting in lines to access the health care system much better. They could also predict demands and publish congestions
- Using movement data from frequent flyer programmes could allow real time predictions of how cities open up again and the frequency needed for flights between these cities
- Understanding, how many of your loyal customers are on the way to your location could allow short term work force adjustments
- Monitoring the speed of the trucks in your supply chain might indicate future value chain challenges
And just to mention it again: no compromise regarding data protection. It's the right thing to do and allows enough people to use those methods over a long period of time to be statistically relevant. See also articles published by my colleague, Tim.