Re-platforming in Travel & Hospitality

Travel & Hospitality players are a re-platforming to champion the industry transformation demands.

Intelligently support customers to discover, book, and own “their” trip, embracing Data & AI…
Full and seamless integration of experiences and loyalty as key components of the customer journey
…while building upon an efficiently scalable tech backbone, services, and operations that are fit for the future

Fast Facts

30%

of travel executives see legacy tech as a major barrier to transformation

84%

of tech transformation programs fail to deliver meaningful value...

50%

…nearly half of them fail entirely (Forbes)

“…if the (tech) fundamentals are not in place, companies will not have the agility to layer on new innovations…”

Re-platforming is a complex business transformation, and faces all the typical challenges of a large-scale tech program that needs to be well set up, executed with discipline, and brought back on track when needed...

Program Set-up for Success

Ensure program scope is understood, aligned and set-up for successful delivery and value creation

Apply complex program set-up framework to ensure comprehensive readiness across business, tech, organization and change dimensions
Define compelling and value-driving north star vision, with clearly measurable targets and milestones
Align technology and business strategies with senior (executive) stakeholder buy-in and sponsorship

Program Execution Excellence

Establish effective assurance and strong governance to enable diligent execution against program’s objectives

Constantly review and adjust program operating model, incl. governance focusing on critical delivery functions
Structure program teams for optimal efficiency and empower them to make decisions that drive progress
Consider leveraging independent program assurance partners, that offer expert oversight, advice and take ownership to meet program’s objective

Program Rescue & Recovery

Perform program diagnostic, develop recovery and turnaround plan, and drive turnaround execution

Apply proven program assessment framework - you only have one shot - to hunt underlying root-causes that are driving the program to brink of failure!
Bring in “experienced” eyes, i.e. experts that have been there, done that, to fast-track diagnostic and required actions
Define practical, prioritized corrective actions, assign specific owners and act fast and maintain senior level visibility

Explore AlixPartners’ Complex Programs Leadership Series to gain insights and connect with our experts.

Complex Tech Program Leadership Series #1: Groundhog Day – Why do complex tech programs keep failing and how to get them right?

For many years, complex tech programs have continued to fail too often, ruining investments, damaging organizations and ending promising...