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Mark specializes in helping companies use technology to achieve superior results when it really matters. For more than 20 years, Mark has worked with large and midsize companies to transform their businesses by defining and executing digital, operational, and technological strategies.

He has led several complex, large-scale, high-impact, and multifunctional programs that harnessed enterprise systems, data, process improvement, and organizational design to improve operational performance, create and enhance business capabilities, and implement business strategies.

Key Engagements:

  • Represented corporate debtors in the administration of Chapter 11 bankruptcy cases in conjunction with debtors' counsel, financial advisors, and other bankruptcy professionals including prefiling preparations, claim reconciliation, transfer of claims, and distribution of cash and equity.
  • Developed and led a digital advertising agency transformation strategy for an automotive media company designed to improve financial health through intelligent automation, improved go-to-market strategies, and revamped organizational design.
  • Led digital advertising for an automotive publisher, achieving a 350% increase in revenue and financial health by transforming operational processes and platforms and creating scale for sales growth and new products.
  • Served as business owner for the implementation of several enterprise platforms such as order management, inventory management, yield analytics, and customer relationship management to improve operational efficiency, order timeliness, and quality, leading to 3X improvement in customer satisfaction.
  • Implemented a global customer service center supporting business-to-consumer and business-to-business PC customers; created a single view of the customer through five regional locations and one global 1,000-seat location.
  • Facilitated acquisition of warehouse lending, thereby securing lower cost of capital for a US mortgage provider.
  • Implemented custom portfolio and asset accounting solutions for one of the world’s oldest and largest investment management organizations.